Accessibility Statement

Our commitment

Kansas Mortgage Lending — the practice of Radley Brooks of Primary Residential Mortgage, Inc. — is committed to making its website, kansasmortgagelending.com/, accessible to everyone, including people with disabilities. We believe that every Kansas homebuyer should be able to research, apply for, and communicate about a mortgage without barriers. We also believe accessibility makes our content better for every visitor.

Standards we target

The Site is designed, built, and maintained with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. WCAG 2.1 AA is the standard most widely referenced by U.S. federal agencies, state regulators, and the Department of Justice in connection with Title III of the Americans with Disabilities Act.

In practice, this means we work to ensure:

• Perceivable — meaningful images have alternative text, color contrast meets AA thresholds, and content scales without loss of meaning at 200% zoom.
• Operable — all interactive elements (navigation, links, form fields, FAQ accordions) are keyboard-accessible, visible focus indicators are preserved, and no content moves or auto-plays in a way that would trigger seizures.
• Understandable — language is declared at the document level, form fields are labeled, and errors are identified in a way screen readers can announce.
• Robust — markup is semantic HTML5, WAI-ARIA attributes are used where appropriate, and content is engineered to work with current assistive technologies including screen readers such as JAWS, NVDA, and VoiceOver.

Ongoing maintenance

Accessibility is not a one-time project. We:

• Review new pages against WCAG 2.1 AA criteria before publishing
• Run automated accessibility scans (tools such as axe DevTools, Lighthouse, or WAVE) on a regular cadence
• Conduct manual keyboard-navigation and screen-reader testing on core conversion pages (homepage, pre-approval, contact, location hubs)
• Address accessibility issues reported by visitors promptly

Known limitations

Despite our efforts, some content may not yet fully meet the standards referenced above. Known limitations include:

• Embedded third-party content (such as external tools or videos) may not always match our accessibility standards — we choose partners with accessibility in mind where possible
• Older PDF documents that may be published to the Site may not be fully tagged for screen readers; we provide an accessible alternative upon request

If you encounter an accessibility issue that is not listed here, please let us know — it helps us improve.

Accessible alternatives

If any page, form, or content on this Site is not accessible to you, we will provide the information or complete the transaction through an alternative channel. You can reach us:

• By phone at (620) 860-4480 — Monday–Friday 9:00 a.m. to 6:00 p.m. Central; Saturday 10:00 a.m. to 2:00 p.m. Central
• By email at rbrooks@primeres.com
• By visiting the Hutchinson office at 302 E. 30th Ave., Hutchinson, KS 67502

TTY/TDD users may contact us through a relay service such as 711.

How to report an accessibility concern

If you experience a barrier using this Site — a page that does not work with your screen reader, a color contrast issue, a keyboard-navigation problem, or anything else — please report it. Tell us:

• The URL of the page
• A description of the issue
• The assistive technology or browser/device you were using
• Your preferred way to receive a reply

Send reports to rbrooks@primeres.com or call (620) 860-4480. We respond as promptly as possible and typically within five business days.

Formal complaints

If you are not satisfied with our response, you may also file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act, or with the U.S. Department of Housing and Urban Development under the Fair Housing Act. Information on filing an ADA complaint is available at ada.gov. Information on filing a Fair Housing complaint is available at hud.gov.

Contact

Radley Brooks — Accessibility Coordinator
Primary Residential Mortgage, Inc. — Hutchinson Branch
302 E. 30th Ave., Hutchinson, KS 67502
(620) 860-4480 · rbrooks@primeres.com